Privacy Policy

1. Introduction

LZTEK, LLC dba Alakazam Labs ("we," "us," or "our") operates Claim Chaser, an AI-powered voice agent service that automatically calls insurance providers to resolve denied dental claims. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Claim Chaser, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

We collect several types of information to provide and improve our service:

2.1 Practice Information

• Practice name and business information
• Contact details (email, phone, address)
• Dentrix integration credentials and connection information
• Account and billing information

2.2 Claim Data

To process denied claims, we collect:

• Denied dental claims information
• Patient information, including Protected Health Information (PHI) as defined by HIPAA
• Insurance provider details and claim numbers
• Claim status and history
• Any additional information you provide through Excel uploads or manual entry

2.3 Call Data

When our AI voice agent makes calls to insurance providers, we collect:

• Call transcripts and recordings (if applicable)
• Denial reasons extracted from conversations
• Resubmission instructions, including fax numbers, addresses, deadlines, and action steps
• Call duration and status information
• DTMF tone navigation data

2.4 Usage Data

• Dashboard activity and user interactions
• System logs and performance metrics
• Feature usage statistics
• Error logs and debugging information

2.5 Technical Data

• IP addresses
• Browser type and version
• Device information
• Operating system
• Referral URLs and pages visited

3. How We Use Information

We use the collected information for the following purposes:

• Service Delivery: Process and resolve denied claims by making automated calls to insurance providers
• AI Functionality: Enable our AI voice agent to navigate phone systems, speak with representatives, and extract denial reasons
• Data Organization: Extract, organize, and present denial reasons and resubmission instructions in your dashboard
• Integration: Connect with practice management systems like Dentrix to import and sync claim data
• Service Improvement: Analyze usage patterns to improve AI voice agent performance and service quality
• Customer Support: Respond to inquiries, provide technical support, and address service issues
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations
• Security: Monitor for security threats, prevent fraud, and protect our systems and users
• Communication: Send service-related notifications, updates, and administrative messages

4. HIPAA Compliance

Claim Chaser handles Protected Health Information (PHI) as part of our service. We are committed to maintaining HIPAA compliance and implementing appropriate safeguards to protect health information.

We may enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA. These agreements establish the terms under which we handle PHI and ensure compliance with HIPAA regulations.

We follow the principle of minimum necessary data collection, collecting only the PHI necessary to perform our service functions. We implement administrative, physical, and technical safeguards to protect PHI, including:

• Encryption of PHI in transit and at rest
• Access controls and authentication measures
• Regular security assessments and audits
• Employee training on HIPAA requirements
• Incident response procedures
• Secure data storage and transmission protocols

If you are a covered entity or business associate, please contact us at hello@alakazamlabs.com to discuss Business Associate Agreement requirements.

5. Data Sharing and Third-Party Services

We do not sell your personal information or PHI. We may share information with third parties only in the following circumstances:

5.1 Service Providers

We work with third-party service providers who help us operate our service, including:

• Cloud Infrastructure Providers: For secure data storage and hosting
• AI/Voice Service Providers: For voice agent functionality, speech recognition, and natural language processing
• Analytics Services: To understand usage patterns and improve our service (where applicable)
• Payment Processors: For billing and payment processing

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. When we share PHI with service providers, we ensure appropriate BAAs are in place where required.

For a detailed list of our data processors and the specific purposes for which they process your data, please see our Data Processors page.

5.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Respond to legal process or government requests

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted both in transit (using TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication measures limit who can access your data
• Security Monitoring: Continuous monitoring for security threats and unauthorized access
• Employee Training: Regular training on security best practices and HIPAA requirements
• Incident Response: Procedures in place to respond to security incidents promptly
• Regular Audits: Periodic security assessments and vulnerability testing

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary based on:

• The type of information collected
• Legal and regulatory requirements (including HIPAA retention requirements)
• Business needs and operational requirements
• Your account status and service usage

When you request deletion of your account or data, we will delete or anonymize your information in accordance with our data retention policies and applicable legal requirements. Some information may be retained for legal compliance, dispute resolution, or enforcement of agreements.

8. Your Rights

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of certain communications or data processing activities where applicable
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at hello@alakazamlabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that some rights may be limited by legal obligations, HIPAA requirements, or our need to maintain certain information for business purposes. We will inform you of any limitations when responding to your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authenticate your access
• Remember your preferences and settings
• Analyze website usage and improve our service
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

10. Children's Privacy

Claim Chaser is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice on our service

Your continued use of Claim Chaser after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible and in accordance with applicable legal requirements.